To request an exchange or return, please email us at: info@lacatalina.co

• When using the portal, please keep the following in mind:
  • Items must be in the same condition as when they were received.
  • If you’re exchanging an item for a different size, you can select your new size directly on the website.
  • If you’re exchanging an item due to a color change or a different product code, you can choose the product you want. Please note that if it’s more expensive, you’ll have a balance due; you can pay the additional amount directly on the exchange platform. On the other hand, if the product you choose is less expensive, you’ll have a credit balance. In this case, you can choose on the platform how you’d like to receive your credit balance.
  • If the product is defective, please let us know.
• Once we receive the product, we will send the corresponding replacement or issue a full refund via the selected method.

• If you have any questions about the status of your exchange, please contact our customer service team with your request number.

Warranty:

• You have up to 30 days to exchange the item from the time of purchase.
• You have up to 15 days to request a refund from the time you make your purchase.
• You can exchange it if it doesn’t fit, if you don’t like it, or if you’re simply not satisfied.
• If the product is defective, please contact us, and we will process the return at no additional cost after verification.
• To make an exchange or return, the product must be in the same condition as when it was delivered to you, in accordance with our exchange and return policy.